1. Food-product returns
For safety reasons, opened seasoning pouches and returned food products cannot be restocked. Change-of-mind returns are therefore not accepted for food that has shipped unless applicable law requires otherwise.
2. Damaged, defective or incorrect orders
If an order arrives damaged, unsealed, contaminated, incomplete or different from what was ordered, contact FlavorSwitch within 14 days of delivery. Include the order number, affected items and clear photographs when possible. We may replace the affected product, issue store credit or refund the appropriate amount.
3. Cancellation
An order may be cancelled for a full refund before fulfillment begins. Once packed or transferred to a carrier, cancellation may no longer be possible.
4. Missing packages
Report a package marked delivered but not received after checking the delivery location and household. We may ask you to complete carrier steps before replacement or refund. Fraudulent or repeated claims may be declined where permitted by law.
5. Refund timing
Approved refunds are issued to the original payment method. Banks and payment providers control the time required for the credit to appear.
6. Mandatory rights
This policy does not remove consumer rights that apply under law.