1. Where we ship
FlavorSwitch ships to U.S. addresses accepted at checkout. We will not accept an order to a location we cannot lawfully or reliably serve. First Taste delivery details are provided separately to selected participants.
2. Processing
In-stock products normally leave within three to five business days. Product pages and checkout show any longer lead time, preorder status or weather-related restriction before payment.
3. Rates
Shipping charges and any free-shipping threshold are displayed before payment. A customer can review the complete order total before placing the order.
4. Address accuracy
Customers are responsible for checking the delivery address before placing an order. Contact FlavorSwitch immediately if an address is wrong. We cannot guarantee changes after fulfillment begins.
5. Delays, loss and damage
Tracking is supplied when available. Carrier estimates are not guaranteed delivery dates. Report a package that arrives damaged, incomplete or materially late through the Contact page with the order number and photographs when relevant.
6. Food protection
Do not use pouches that arrive open, wet, contaminated or visibly damaged. Keep the original packaging and contact us so the shipment and batch can be reviewed.